Take Control Of Your Online Review

Guest

Griff Emery, Founder/President of Shout About Us joined Deb Evans, President Deb Evans Consulting, LLC and Jack Monson, Global Director Manalto Software.

For today’s consumer, their local business search process is completed online, and their purchases are significantly influenced by online review sites. To compete in a local market, you must engage your customers online.

Griff shares why monitoring and managing reviews are important and what role they play with Google.

Continue reading “Take Control Of Your Online Review”

Chief Customer Officer 2.0 with Jeanne Bliss

July 9, 2015

Deb Evans of Franchise Foundry and Jack Monson of Manalto were joined by author, Jeanne Bliss.

A passionate customer experience practitioner, Jeanne Bliss pioneered the role of the Chief Customer Officer (CCO) , holding the first ever CCO  role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Her new book, Chief Customer Officer 2.0: How To Build Your Customer-Driven Growth Engine launched June 15th.

Social media has given customers the ability to speak out about their experiences. Jeanne shared how  five competencies connect to drive clarity for customer experience transformation and the role of the CCO.

Chief Customer Officer on Amazon

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