Technology For The Next Generation Customer

 Guest
Social Geek Radio hosts Deb Evans and Jack Monson are joined by guest Tim Tang, Director Enterprise Retail Solutions for Hughes Network Systems. Tim attended his first  IFA (International Franchise Association) convention. Deb and Jack asked what surprised him most about his attendance. He replied that he attends several conferences a year but said that the 2016 franchise convention was his first experience to attend a conference on such a large scale with an opportunity to engage with attendees, including franchise executives, that were warm and welcoming. Tim also said, “that after a course of a few days he received many years of insight on how franchising works.”

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What’s Your Blue Goldfish?

Guests

Stan Phelps, 9 Inch Marketing and Evan Caroll, Evan Carroll and Associates join Social Geek Radio host Jack Monson to discuss their new book release.  Blue Goldfish: Using Technology, Data, and Analytics to Drive Both Profits and Prophets is based on a collection of over 300 case studies. The book examines the 3 R’s: Relationships, Responsiveness and Readiness.

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Chief Customer Officer 2.0 with Jeanne Bliss

July 9, 2015

Deb Evans of Franchise Foundry and Jack Monson of Manalto were joined by author, Jeanne Bliss.

A passionate customer experience practitioner, Jeanne Bliss pioneered the role of the Chief Customer Officer (CCO) , holding the first ever CCO  role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Her new book, Chief Customer Officer 2.0: How To Build Your Customer-Driven Growth Engine launched June 15th.

Social media has given customers the ability to speak out about their experiences. Jeanne shared how  five competencies connect to drive clarity for customer experience transformation and the role of the CCO.

Chief Customer Officer on Amazon

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