July 9, 2015
A passionate customer experience practitioner, Jeanne Bliss pioneered the role of the Chief Customer Officer (CCO) , holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Her new book, Chief Customer Officer 2.0: How To Build Your Customer-Driven Growth Engine launched June 15th.
Social media has given customers the ability to speak out about their experiences. Jeanne shared how five competencies connect to drive clarity for customer experience transformation and the role of the CCO.
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