Shep Hyken joins the show to discuss The Principals of Convenience from his latest book, The Convenience Revolution. He shares stories of brands who are winning by making it easy to do business with them!
Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He has written 7 book — the latest, The Convenience Revolution, was released in October 2018.
Shep will be delivering a much anticipated speech and engaging with attendees at The International Franchise Association 2019 Convention on February 25 in Las Vegas!